Searching...
No products found
Enter your order details
VELNIXHOME (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing our products.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
When you place an order, contact us, or use our website, we may collect information such as:
Name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
Payment-related information
Order details
Product and purchase information
Information you provide when contacting customer support
Technical information such as IP address, browser type, device information, and website usage data
We only collect information that is reasonably necessary to provide our services and operate our website.
We may use your information to:
Process and fulfil your orders
Arrange product delivery
Process payments
Provide Cash on Delivery services
Contact you regarding your order
Process returns, refunds, replacements, and warranty claims
Provide customer support
Send order confirmations and delivery updates
Improve our products, services, and website
Prevent fraud and unauthorized transactions
Comply with applicable legal and regulatory requirements
Online payments may be processed through third-party payment gateways.
VELNIXHOME does not intend to store your complete debit card, credit card, UPI, banking, or other sensitive payment credentials on our own systems.
Payment information may be processed directly by the relevant payment service provider according to its own privacy and security policies.
We may share necessary customer information with trusted third parties when required to provide our services, including:
Courier and delivery companies
Payment gateway providers
Website hosting and technology providers
Customer-support service providers
Analytics and marketing service providers, where applicable
Government authorities or law-enforcement agencies where legally required
We do not sell or rent your personal information to third parties for their independent marketing purposes.
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
Remember preferences
Keep products in your shopping cart
Understand how visitors use our website
Improve website performance
Provide relevant advertising or marketing, where applicable
You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
With your consent or where otherwise permitted by applicable law, we may contact you about:
New products
Special offers
Discounts
Promotions
Other VELNIXHOME updates
You may request to stop receiving promotional communications at any time by contacting us.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We may retain customer information for as long as reasonably necessary to:
Fulfil orders
Provide customer service
Handle returns and warranty claims
Maintain business and transaction records
Meet legal, accounting, tax, and regulatory requirements
Resolve disputes
When information is no longer required, we may delete or securely dispose of it where appropriate.
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
Our website may contain links to third-party websites, payment providers, social-media platforms, or other external services.
We are not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing their respective privacy policies before providing personal information.
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Request information about how your personal information is being used
To make a privacy-related request, please contact us using the details below.
VELNIXHOME may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.
Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
VELNIXHOME
Ettumanoor P.O.
Kottayam, Kerala, India
Phone: 9747683159
Email: [email protected]
