Order Cancellation
Customers may request cancellation of an order before dispatch.
Once an order has been dispatched, cancellation may not be possible.
Repeated refusal or failure to accept COD orders may result in restrictions on future COD purchases.

1. Return Policy

VELNIXHOME provides a 7-day return period for eligible products.
Customers must contact VELNIXHOME within 7 days of receiving the product to request a return.
Products must generally be returned:
In unused or acceptable condition
With original packaging
With all accessories and parts
With manuals, warranty cards, and other included items where applicable
Without damage caused by misuse or negligence
Certain products may not be eligible for return. Product-specific return conditions will apply where stated on the product page.

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
We may request photographs or videos of:
The product
Packaging
Shipping label
Damage or defect
Accessories received
This information may be required to verify the issue and process a replacement, return, or refund.

3. Refunds

Once an approved returned product has been received and inspected, VELNIXHOME will determine the appropriate resolution in accordance with our Return & Refund Policy.
Where a refund is approved, the refund will generally be processed through the applicable payment method or another suitable method.
Refund processing time may vary depending on the payment provider or bank.Warranty
Selected VELNIXHOME products carry a 1-year warranty.
Warranty availability and coverage will be clearly mentioned on the relevant product page, warranty card, invoice, or other applicable documentation.
The warranty may not cover damage caused by:
Misuse or abuse
Accidental damage
Improper installation
Improper operation
Unauthorized modification or repair
Normal wear and tear
Negligence
Failure to follow product instructions
Damage caused by external factors
Proof of purchase may be required to claim warranty service.